Shipping policy
Shipping Policy – AJ Textiles
Last Updated: October 2025
Welcome to AJ Textiles! We’re committed to delivering your favorite products safely and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.
1. Order Processing
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All orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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You will receive an order confirmation email or SMS once your order is successfully placed.
2. Shipping Time & Delivery
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Local Orders (within Pakistan):
Estimated delivery time is 3–5 business days after dispatch. -
International Orders:
Currently, we do not offer international shipping. (You can update this if you plan to ship internationally later.) -
Please note that delivery times may vary during sales, seasonal peaks, or due to courier delays.
3. Shipping Charges
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Free shipping is available on orders above PKR [insert amount].
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A standard delivery fee of PKR 199 will apply to orders below the free shipping threshold.
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Shipping charges (if any) will be clearly displayed at checkout before you confirm your order.
4. Order Tracking
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Once your order is dispatched, you’ll receive a tracking number via SMS or email.
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You can track your order on our courier partner’s website using this tracking number.
5. Incorrect or Incomplete Address
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Please ensure your shipping information is accurate.
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AJ Textiles is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
6. Damaged or Lost Packages
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If your package arrives damaged or goes missing, please contact our support team immediately at 0304-4602280.
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We will coordinate with our courier partner to resolve the issue as quickly as possible.
7. Contact Us
For any shipping-related questions or assistance, please reach out to us at:
📧 Email: ajtextiles.com@gmail.com
📞 WhatsApp: 0304-4602280
🕓 Customer Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM